How can we help?

Email your proof of no claims

protexNCDproof@carcareplan.co.uk

Make a Motor Insurance claim

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Frequently asked questions

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Policy documents

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Contact information

Mon-Fri, 9am to 5:30pm (Closed on Bank Holidays):

Quotes and renewals

0344 5739185

Policy changes

0344 5739185

Complaints

0344 5739185

24 hours a day, 7 days a week:

Motor Insurance claims and accidents

0344 5739185

Glass helpline

0330 102 8861

Breakdown assistance

(when purchased with your insurance policy)

0345 641 9715

+ 00 44 20 8603 9715 (from Europe)

Postal Address

BYD Care, Car Care Plan Ltd, Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG.

The offer of insurance is subject to eligibility and underwriting criteria. All cover is subject to the terms and conditions provided with the policy, the Policy Document and the Terms of Business.

BYD Care is a convenient platform that helps you compare insurance options with ease. While it’s not an insurance product and doesn’t replace coverage, it provides a simple experience and limited support services as outlined in the program terms and conditions. BYD Care is arranged and administered by Bolttech Insurance Services (UK) LTD, registered in England and Wales under company number 11187028, Registered office: 27 Old Gloucester Street, London, WC1N 3AX. Bolttech Insurance Services (UK) LTD is authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 832644, and by Car Care Plan Limited, which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG and authorised and regulated by the Financial Conduct Authority, No. 309268.

The Financial Services Register can be checked for details of permissions, history and contact details. Bolttech Insurance Services (UK) LTD and Car Care Plan Limited offer insurance products from a range of insurers. To understand how we may process your information read our Fair Use Notice.